AZUR RETURN POLICY
100% Satisfaction Guaranteed
We stand behind every bottle we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund within one week of purchase.
The guarantee does not cover ordinary wear and tear or damage caused by improper use or accidents.
If your item has a manufacturing defect in its materials or workmanship, you can return it at any time.
Returning or Exchanging Items
You can return or exchange purchases at any of our retail locations. You must have a proof of purchase for all returns and exchanges. Since quantities may be limited, you can expedite an exchange by placing a new order and returning the unwanted merchandise.
Our wines are sold out quickly. As a result, we may not be able to make requested exchanges. If this is the case, we will refund your form of payment for the purchase amount.
Returns and Exchanges by Mail
If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. We are not responsible for packages lost in transit without proof of tracking.
If a customer returns merchandise that does not meet conditions of the 100% Satisfaction Guarantee, it will be sent back to the customer at their expense.
To return or exchange an order by mail:
Include a copy of your proof of purchase.
Ship your package with a carrier that can provide tracking and insurance.
Elan Fayard / Azur Wines
2238 First Ave
Napa, CA 94558
Phone: (707) 812 4203